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Ordering online - Ed's journal
Ordering online
Dear all online retailers, everywhere.
I know it's not viable to keep stock of everything a customer might require.
I know it takes a lead time to order in from a manufacturer.

This is fine, provided you TELL ME what timescales I'll be working on _before_ I order.
What you should definitely NOT be doing is accepting an order, and then emailing me the next day, to say '3-4 working days'.
And then, when I chase up a week later, to find that you don't in fact have stock yet.

This annoys me, and pretty much guarantees I won't be buying from you again.
2 comments or Leave a comment
necessitysslave From: necessitysslave Date: June 1st, 2011 07:02 am (UTC) (Link)
Which company?
sobrique From: sobrique Date: June 7th, 2011 10:07 am (UTC) (Link)
This one was 'feel good' contact lenses.
2 comments or Leave a comment