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Dear... everyone with a website - Ed's journal
Dear... everyone with a website
OK. I get that not everyone is internet savvy, and doesn't want to update websites all the time.
And y'know, that's ok. However, I really do expect that anything you've published on your website be correct.
Things like opening hours - Habibi, I'm looking at you here.
I've been caught out twice now by your website.
First by:
"Open 7 days a week, this reputably family-friendly restaurant welcomes all who are ready to experience the sounds and tastes of the east."

And then by: http://habibi.dreamscapedesign.dyndns.biz:1800/Contact.aspx

"Mon - Thurs: 4pm - 12am
Fri: 4pm - 1am
Sat: 12pm - 1am
Sun: Closed "

When you don't actually open until 2pm on Saturdays now. I don't mind if you don't have opening hours, and just leave a phone number so I can call. But it's just plain frustrating when your published details are wrong, and I turn up expecting your restaurant to be open, only finding I've got to go somewhere else.

And also: Broomfield park medical centre. Yes, you.
That's your practice area. St. Patricks Road is IN THAT BOX.
So telling me that I'm not registered, because I'm out of catchment - and then telling me on the phone, your website is wrong - is incredibly annoying. Especially as the reason I'm phoning up is because I wanted an appointment.

Thankfully, NHS walk in centre is incredibly efficient, and had me walking in, and out again in about 20 minutes. If not less.
Which mean I had time to go register somewhere else.

But still. That's Very Annoying. DON'T POST LIES ON YOUR WEBSITES.
3 comments or Leave a comment
queex From: queex Date: August 6th, 2010 03:06 pm (UTC) (Link)
Particularly since the catchment area is not written in stone. The GP has discretion to keep someone on the books if they move a short way out of catchment- presumably also if catchment changes.
From: (Anonymous) Date: August 6th, 2010 06:34 pm (UTC) (Link)
The letter I got when I moved out of catchment for my GP was so bad I sent in a complaint. Not that I got an answer however, but it was incredibly aggressive and rather intimidating to just say you are no longer within our reach area.

sobrique From: sobrique Date: August 7th, 2010 10:22 am (UTC) (Link)
At least you got a letter. Mine 'thought' I was at my old address (which is in their catchment) but presumably sent my records back when I updated it when I was last in there. Then told me at the old address that they'd done so.
3 comments or Leave a comment