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Sony are a bunch of theiving gits - Ed's journal
Sony are a bunch of theiving gits
OK, so I dropped my ebook reader a month or so ago. Because, y'know, I was using it like a book.
OK, so my fault, Dropped it. Bad idea.
It went all sqoggly on the screen.
So I put it in for repair, at the Sony Centre in town.

The say '£50 assessment fee', which I pay up front, and off it goes.

It's now come back, with the remainder due of £175.

Total cost, £225 - about 5 pounds more than a brand new one would cost. (And a month of faffing). That's after the guy in the shop pointed out their initial estimate of £230 was just taking the piss.

So... at this point it's _slightly_ cheaper, having already fronted the £50. But I'm not a happy bunny about this, and shall be writing nastygrams.

Don't get me wrong - I accept repairing stuff takes time and effort.
I just find it offensive that I've ended up burned, when 'sorry, it's not cost effective, a new one would be cheaper' would have been done in less time at lower cost.
3 comments or Leave a comment
queex From: queex Date: June 4th, 2009 10:57 am (UTC) (Link)
Try an EECB*.

*Executive Email Carpet Bomb

consumerist.com might be able to help you there.
ed_fortune From: ed_fortune Date: June 4th, 2009 12:34 pm (UTC) (Link)
I tend to avoid Sony products for exactly this reason. They don't give two-shits about after care.

Sony is no longer the mark of quality it once was.
stgpcm From: stgpcm Date: June 4th, 2009 11:11 pm (UTC) (Link)
Me, I'd ask for the return of my equipment, and investigate the other options - robust is an important part of portable, and the Sony just isn't.
3 comments or Leave a comment