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18/05/09 - Ed's journal
sobrique
sobrique
18/05/09
Today I have learned that a bill for time and materials is a very effective way to get the attention of someone who has been making your life difficult with inefficient bureacracy.

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necessitysslave From: necessitysslave Date: May 18th, 2009 04:04 pm (UTC) (Link)
More info?

Especially if I can learn tricks to stop people waisting my time.
sobrique From: sobrique Date: May 18th, 2009 05:52 pm (UTC) (Link)
Had a hardware support engineer go to site to do a swap. Because of various 'difficulties' he wasn't allowed in, and the site personel were ... un-coperative in getting the matter sorted (in a 'no, can't be bothered to check, your name isn't on the list')

So they've been invoiced, because whilst 'fixing a problem' is part of the service contract, 'sitting cooling our heels whilst you dick about' isn't.
necessitysslave From: necessitysslave Date: May 18th, 2009 05:54 pm (UTC) (Link)
Do you expect them to actually pay?

If it is not written into the contract that they must pay when stopping you from doing your job then they can just not pay?
darkgodfred From: darkgodfred Date: May 19th, 2009 11:03 am (UTC) (Link)
You pay for an engineers time, probably in a prebooked slot amount.

If you choose to use this time you've bought having your eng sit in a reception getting hassled by Security then that's your lookout.

But he was there and his time costs, you still have to pay for it.
sobrique From: sobrique Date: May 19th, 2009 07:20 pm (UTC) (Link)
Essentially - they're paying for the support contract, and the part replacement - but not the time to come back and do it again, if they obstructed it.
nakedsamuraiguy From: nakedsamuraiguy Date: May 18th, 2009 05:34 pm (UTC) (Link)
Can I have a copy of this bill, many people wasting my time recently
6 comments or Leave a comment