Log in

No account? Create an account
entries friends calendar profile Previous Previous Next Next
Sandwiches? - Ed's journal
Opportunity for IT Sandwich Students at ALSTOM, Rugby

The Information Technology Centre at Rugby are looking for IT Sandwich Students to join them – if you are interested, please read on ……..
The Environment
Diverse user base of approximately 3500.
Job is based in Rugby but involves supporting users across many different sites (e.g. Ashby, Knutsford, Whetstone, Borehamwood, etc). About 750 users based in Rugby.
Relatively high use of thin client technology Some Unix workstations for running high end engineering applications
There is 1 central helpdesk for the UK based in Rugby, responsible for a high number of first line fixes and remote support.
Numerous leading edge tools employed to manage the IT infrastructure and service provision
IT Staff at Rugby total about 55, providing IT services to local, national and international customers within ALSTOM.
The successful candidate(s) will gain valuable experience and be exposed to many aspects of IT service delivery:
1. Providing first line support on the Service Desk,
2. Assisting with product selection, purchasing and administration,
3. Building and configuring PCs for delivery to meet users requirements,
4. Second line user support, resolving faults and requests with laptops, desktops and other client side issues (both remotely and at the desk side).
5. Support and administration of servers and UK Datacentre

The placement(s) may be rotated through a number of areas including the:
 UK IT Service Desk Team
 Distributed Computing Team (Client side support).
 Centralised Computing Team (Server side support)
 Applications & Web hosting
 Etc.

Key skills
Good knowledge of PC architecture
Knowledge of Microsoft Windows OS’s including domain architecture and Active directory concepts
Practical Networking knowledge
Good communication skills in written and spoken English are essential
Good customer facing skills
Experience of building PCs is beneficial

The placements will be primarily in the operational arena and not of a development / project nature.

Leave a comment