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Trouble on a monday - Ed's journal
sobrique
sobrique
Trouble on a monday
Got rung up at 07:50 this morning. 'No one could log on' to the NAS (network attached storage - think fileservers).
Which leads to a few hundred rather miffed users.
Which is nice.
So proceeded to forget about the problem for the duration of my drive to work. (Seriously, driving in the rain, when there's a panic on, and you're feeling flustered is just _not_ a good idea).
Rolled into work, made coffee and started investigating.
Nice simple one this time - one of the GBICs (gigabit interface converter - a flashy name for a fiber optic network port) on our ED-64M fiber switch appears to have failed. Unfortunately, it's also the one that our control station for our NAS. Normally, this isn't a problem, except our control station handles a service called 'usermapper'. Which maps windows SIDs (security Ids) to Unix UIDs (user Ids).
So basically, the data was running and available (which was why I didn't notice over the weekend) but no new connections could be created, because security credentials were unavailable.

Nice easy fix. Click -> click. Control station boots, everyone happy.
Although I suspect this means another incident report will be required...
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Comments
xarrion From: xarrion Date: August 22nd, 2005 11:50 am (UTC) (Link)
I'd catalog your overtime, and what it was spent doing.
Then, go to your boss/HR and go:
Look. Get me a trainee with/able to learn </i>these</i> skills. It'll cost you less in the long run, as he'll be able to fix problems when I'm not around, and I'll be more rested and less likely to accidentally pour acid in your face.
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