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Oh my - Ed's journal
Oh my
A few days ago, we had a request from 'Senior Management' to configure a server for Netmeeting. This server was to be provided by another group within the company, as it would be for their use.

Us poor overworked souls in IT, after a brief discussion, realised that such a thing is utterly trivial. So we came back to them, and asked if they'd prefer some instructions on doing it - after all, this server was notionally theirs, and they'd be taking charge of it. And just because it really was quite so trivial, and we were helpful sorts, we attached the 12 lines of instructions to the email.

The response was "No, just install and configure the server, and then us know when it's done so we can change the DNS. It's more efficient to do it this way.". This email is of course, copied to 4 different 'Directors' and our line manager. Who incidentally is on holiday at the moment.

With a little wave of the magic wand of IT, the simple task of installing ILS is complete. We send off the details, and are content. A job well done.

A few days later, however, we receive a request (via the same senior manager) to document what we did to install this.
And as it was just so trivial, we re-send them the 12 lines of instructions on how to add and remove Windows components, and pointed out that it was ILS they needed to add.

But the Senior manager in question was not happy with a mere email. No, he wanted a Word Document, because that would be 'more formal'.

He has since gone on holiday, and his collegue (also a Senior Manager) is chasing up the document. Because it's important to them. That we take the email we sent them right at the beginning, and copy and paste it into a word document.

Never let it be said that our IT department wastes time.
15 comments or Leave a comment
From: faerierhona Date: August 23rd, 2004 09:57 am (UTC) (Link)
hard working IT people? HAH! You mean they interrupted yiou surfing for porn!

*slightly bitter about IT today*
sobrique From: sobrique Date: August 23rd, 2004 10:08 am (UTC) (Link)
Porn? Not at all. Livejournal maybe ;p

From: faerierhona Date: August 23rd, 2004 10:09 am (UTC) (Link)
precisely. gah. Bloody IT people
warmage From: warmage Date: August 24th, 2004 02:47 pm (UTC) (Link)
Just remember that it's ridiculous double-back duplicate work like this that embitters the IT people at whom she is frustrated. It's not her fault that her geeks have to support her *and* the myriad of know-nothing-bozos that also happen to work in her office.

I sometimes believe if you want IT to work better for you, you should kill off the computer illiterates in your company.

sobrique From: sobrique Date: August 25th, 2004 12:18 am (UTC) (Link)
This is but one of the reasons that there's a 'lack of motiviation' within our company.

There's a meeting to discuss how to improve staff moral. But it seems that no one could be bothered to go (seriously) and the HR person had to pop around and see if she could persuade someone...
warmage From: warmage Date: August 25th, 2004 04:34 am (UTC) (Link)
Oh, that's a classic problem. I find it difficult to swallow, the things that companies do to try and cure low morale in the workplace. Too often it's just social masturbation by the management. The usual cause is that the fatcats in their offices have lost touch with the grunts in the cubicles. Salary gaps, changes in vacation and sicktime policy, and of course, there's always the one guy who seems to be traelling to some exotic location "for work" and loves to share this knowledge with everyone.

I could go ON and on.
sobrique From: sobrique Date: August 25th, 2004 05:33 am (UTC) (Link)
Well, for better or ill, I'm in on the meeting now.

And I'll _tell_ them what the problem is. I doubt they'll hear though.

It's really very simple.
Pay freeze.
Hiring freeze.
Managerial types with no purpose but to generate work for everyone else. (In this particular case, there's an identifiable group).
Directives from 'head office' that make no sense - we have had to change our ISP service from one to another. The cost has quadrupled, and our service level has dropped.

Oh and the kind of crap I originally posted around. That's just a particularly clear example.
sobrique From: sobrique Date: August 25th, 2004 05:35 am (UTC) (Link)
(By in on the meeting, I mean 'I'll be attending next week')

From: sebbo Date: August 23rd, 2004 10:01 am (UTC) (Link)
muppets... just you wait, one day not so distant you will enter the realms of management... i wonder if this will seperate you severely from your IT roots... in the words of Dilbert to the sales person who is an ex-engineer "its been a while, hasn't it"

jorune From: jorune Date: August 23rd, 2004 10:41 am (UTC) (Link)
I heard that the management braincell was on holiday at the same time.
mhw From: mhw Date: August 23rd, 2004 11:53 am (UTC) (Link)

ewx From: ewx Date: August 23rd, 2004 02:36 pm (UTC) (Link)

mv instructions.txt instructions.doc

No-one who knows enough to notice the difference will care.

gingerboy From: gingerboy Date: August 24th, 2004 12:03 am (UTC) (Link)
I've just sent off the word document... All I did was copy the text from the email I had sent, paste into Word and apply heading formatting. Just enforces the view that senior management are not able to do any "real" work :-)
paulw From: paulw Date: August 24th, 2004 12:24 am (UTC) (Link)
BAH! Its good to know that lusers everywhere are the same. I thought our lot where 'special' but maybe I'll have to rethink.
sobrique From: sobrique Date: August 25th, 2004 02:18 am (UTC) (Link)
Oh but they are. Just not necessarily in the same sense of the phrase...
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