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Helldesk duty dispatcher - Ed's journal
sobrique
sobrique
Helldesk duty dispatcher
Now at the moment, I'm acting as dispatcher for our helpdesk calls, here in the happy lala land of IT Server operations.

This sucks badly, because of all the inane, useless and incomplete helpdesk calls that seem to get fobbed off as a 'server problem'.

However, the role is starting to grow on me. You see, all calls get to go through dispatch. And as that's me, I'm in a _perfect_ position to fob off all those really horrible calls, that either involve talking to fuckwits, or with 'transient error' problems.

Do you think if I keep this up, someone will notice and do their damnest to stop me from doing this ever again?

It's a win win situation really...
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Comments
gingerboy From: gingerboy Date: August 12th, 2004 12:20 am (UTC) (Link)
As one of the recipients of such calls from you - all I have to say is "Grrrrr!"
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